Access Code Problem Solving

  • Did you buy the wrong digital item? Email the Bookstore with this information:
  • Your first and last name
  • Email address used for redemption
  • Phone number
  • Code you originally received from UFV Bookstore
  • Item# of the code purchased (located on your receipt)
  • Date, and Trans# of purchase (located on your receipt)
  • Class for which you need the code

Common Problems and Solutions

 

Problem: Code has already been accessed or redeemed

Check your junk mailbox for the publisher product information email. If it's not there, contact the Bookstore.

Problem: You are asked for the class code or class key

You must ask your instructor for this.

Problem: You have not received your product information email

1) Check your spam/junk mailbox

2) You may have entered your email address incorrectly. This can only be fixed by Campus eBookstore support. Email support@campusebookstore.com with your name, the incorrect email address and the correct email address.

 

Digital Product Support

 

Campus eBookstore (CEI) Support

Email: support@campusebookstore.com

Website: https://campusebookstore.com/ContactUs/

BibliU eReader (eBook) Support

BibliU FAQ: https://support.bibliu.com/hc/en-us/categories/360000237238-Students

BibliU Support: https://support.bibliu.com/hc/en-us/requests/new

Cengage

Contact Cengage: https://mysupport.cengage.com/loglessSupport?region=Canada

Cengage Support: https://www.cengage.ca/support/

MacMillan

Contact Macmillan Support: https://mhe.my.site.com/macmillanlearning/s/chat-with-us

McGraw-Hill

Call: 1-800-331-5094

Website: https://mhedu.force.com/CXG/s/

Pearson

Phone: 1-800-677-6337

Website: https://support.pearson.com/getsupport/s/learners

Wiley

Wiley Customer Service Phone: (877) 762-2974

Hours: Monday to Friday, 08:00 - 20:00 (Eastern/New York)

WileyPLUS/Vitalsource US/Canada: (855) 200-4146

Top Hat

Go to: https://tophat.com/catalog/business/management/full-course/managing-performance-through-training-and-development-8th-edition-alan-m-saks-robert-r-haccoun/4229/

Click “Students with access keys click here” and select “student” before logging in or registering for an account.

Follow the prompts to create your student account, continue without a Course Join Code, redeem Bookstore Access Key from the bookstore or purchase the etext directly.

Enter Access Code from the e-mail you received after redeeming your proof of purchase code.

Navigate to your etext using the information found here: https://support.tophat.com/s/article/Student-Purchasing-eTexts-My-Library

Top Hat Support: https://tophat.com/support/

Oxford

Oxford Support: https://learninglink.oup.com/page/support