Access Code Problem Solving

  • Did you buy the wrong digital item? Email the Bookstore with this information:
  • Your first and last name
  • Email address used for redemption
  • Phone number
  • Code you originally received from UFV Bookstore
  • Item# of the code purchased (located on your receipt)
  • Date, and Trans# of purchase (located on your receipt)
  • Class for which you need the code

Common Problems and Solutions


Problem: Code has already been accessed or redeemed

Check your junk mailbox for the publisher product information email. If it's not there, contact the Bookstore.

Problem: You are asked for the class code or class key

You must ask your instructor for this.

Problem: You have not received your product information email

1) Check your spam/junk mailbox

2) You may have entered your email address incorrectly. This can only be fixed by Campus eBookstore support. Email with your name, the incorrect email address and the correct email address.


Digital Product Support


Campus eBookstore (CEI) Support



Call: 1-800-331-5094



Phone: 1-800-677-6337



Wiley Customer Service Phone: (877) 762-2974

Hours: Monday to Friday, 08:00 - 20:00 (Eastern/New York)

WileyPLUS/Vitalsource US/Canada: (855) 200-4146

Top Hat

Go to:

Click “Students with access keys click here” and select “student” before logging in or registering for an account.

Follow the prompts to create your student account, continue without a Course Join Code, redeem Bookstore Access Key from the bookstore or purchase the etext directly.

Enter Access Code from the e-mail you received after redeeming your proof of purchase code.

Navigate to your etext using the information found here:

Top Hat Support: